Always Remember: Gambling should be purely for entertainment, not a way to generate income or resolve financial difficulties. If you feel gambling is starting to control your life rather than the other way around, it's time to seek help.

1Crickex's Responsible Gaming Philosophy

At Crickex, responsible gaming is not just a slogan or a licensing requirement. It is at the core of how we operate and how we treat every Malaysian player who trusts our platform. We understand that behind every account is a real person — with a family, a job, and a life that matters.

The Crickex betting platform offers a wide variety of exciting options, including live sports betting on the Malaysia Super League and EPL, BWF badminton, e-sports, slots, live casino, and baccarat. All of these are designed to deliver thrilling entertainment — but only when played responsibly and within your limits.

Our commitment to responsible gambling is built on three core pillars: prevention through education and control tools, early detection gambling problems before they worsen, and ongoing support to players who need assistance. We never encourage players to gamble beyond their means or to keep playing in pursuit of their losses.

2Crickex Self-Control Tools

Crickex offers a full suite of self-control tools accessible directly through your account settings. All tools are free, take effect immediately, and are designed to give you complete control over your gaming experience.

Deposit Limit

Set daily, weekly, or monthly deposit limits in MYR to keep your spending in check. Limits take effect immediately and can only be decreased right away – any increase requires a 7-day waiting period.

Loss Limit

Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, Crickex's system will automatically pause your betting activity until the limit period expires.

Session Time Limit

Set a time limit for each gaming session. crickex will send you a reminder as you approach your set limit and will automatically close the session once it is reached.

Betting Limits

Cap the maximum amount that can be wagered on a single bet. This tool is especially useful for avoiding impulsive decisions while watching live sports or playing slots.

3How to Set Deposit & Loss Limits

Setting financial limits is one of the most effective steps in responsible gaming. Here is a step-by-step guide to setting deposit and loss limits on crickex:

1
Log in to your crickex account

Use the "Log In" button at the top of the page. Make sure you are signing in to the correct account.

2
Go to Account Settings

Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gambling".

3
Select the type of limit you want to set

Choose between a daily (e.g. RM100/day), weekly (RM500/week), or monthly (RM1,500/month) deposit limit based on your budget.

4
Enter the limit amount in RM and confirm

Enter your desired limit amount in Malaysian Ringgit and click "Save". The limit takes effect immediately for deposits made via Touch 'n Go, DuitNow, FPX, or any other payment method.

5
Receive confirmation via email or SMS

Crickex will send a limit confirmation to your registered Malaysian email address or phone number. Keep this record for your reference.

Important: Reductions to deposit or loss limits take effect immediately. However, any increase to a limit will only take effect after 7 days from the date of the request, to allow time for reconsideration. This is to protect you from impulsive decisions.

4Time-Out & Self-Exclusion

Sometimes, taking a break from gambling is the best move. crickex offers two options to step away from the platform:

4.1 Self-Break (Cool-Off Period)

A break allows you to temporarily suspend access to your crickex account. The available time options are:

  • 24 hours – for a short break when you are feeling stressed or emotionally off-balance.
  • 7 days – a week free from gambling to help restore perspective.
  • 30 days – a full month away to reassess your gambling habits.
  • 90 days – an extended break that's ideal if you feel gambling is starting to interfere with your daily life.

During your break period, you will not receive any promotions or marketing communications from Crickex. Your account will be automatically reinstated once the period ends, unless you request an extension.

4.2 Self-Exclusion (Long-Term)

Self-exclusion is a more permanent option for players who feel they need a longer distance from gambling. Through self-exclusion on Crickex, your account will be fully closed for a minimum period of 6 months to 5 years, or permanently if you choose to do so.

  • Your account balance can be withdrawn before the self-exclusion takes effect.
  • All marketing communications will be stopped immediately.
  • You cannot register a new account with crickex during your self-exclusion period.
  • After the period ends, account recovery requires an additional review process, including a self-assessment session.
If You Need Immediate Self-Exclusion:

Contact the crickex support team via 24/7 live chat or email support@crickex.plus. Our team will process your self-exclusion request within 24 hours and without any unnecessary questions.

5Warning Signs of Problem Gambling

Recognising the early signs of problem gambling is key to getting help in time. Many players do not realise their gambling habits have become a problem. Here are the signs to watch for in yourself or someone you care about:

Gambling with money meant for essential needs such as rent, bills, or the family's food.
Frequently chasing losses – continuing to gamble in an attempt to recover lost money, even as losses mount.
Disrupted sleep or near-constant thoughts about gambling – during work, family time, or before bed.
Hiding gambling activity from a partner, family, or friends, or lying about the amount of money spent.
Borrowing money or selling assets to fund gambling, including the use of personal loans or credit cards.
Feeling restless, irritable, or distressed when trying to cut back or stop gambling.
Declining work or academic performance, frequent absenteeism, or loss of focus due to preoccupation with gambling.
Needing to wager increasingly larger amounts to feel the same level of excitement as before.
If you recognise two or more of the signs above in yourself, we encourage you to make use of crickex's self-control tools right away or reach out to our support team. Asking for help is a sign of strength, not weakness.

6Self-Assessment Quiz – Are You Gambling Responsibly?

Answer the following questions honestly to assess whether your gambling habits are still in a healthy, controlled range. This is not a clinical diagnosis, but a useful early guide:

If yes, this is the first warning sign. Gambling only with surplus money (entertainment budget) that does not affect your daily needs is a core principle of responsible gaming. Consider setting a deposit limit on crickex.

Using gambling as an escape mechanism is a high-risk warning sign. Gambling never solves real-life problems. If you find yourself gambling to forget work stress, relationship issues, or financial worries, please reach out to crickex support.

Sometimes those around us notice things we cannot see in ourselves. If your partner, parent, or close friend has expressed concern, take it seriously and consider having an open conversation with them.

Being unable to stop despite genuine intention to do so is one of the hallmark signs of gambling addiction. This is not a character flaw — it is a condition that requires professional support. Crickex can help guide you through the self-exclusion process and connect you with the right resources.

7Resources & How to Get Help in Malaysia

If you or someone you care about is struggling with a gambling problem, professional help is available in Malaysia. You do not have to face it alone. Here is how to get support:

7.1 Direct Support from Crickex

  • Live Chat 24/7 – chat directly with the crickex support team in Bahasa Melayu. Let them know you need help with responsible gaming.
  • Email: support@crickex.plus – send us an email at any time and we will respond within 24 hours.
  • Immediate self-exclusion – ask our team to close your account immediately if you are unable to do so yourself.

7.2 Gambling Help Resources in Malaysia

Crickex encourages players who need professional support to reach out to the following organisations:

  • Talian Kasih (Ministry of Women, Family and Community Development Malaysia) – A family welfare hotline for counselling referrals.
  • Public hospital or health clinic – The psychiatry or mental health unit can refer you to the appropriate specialist.
  • Registered counsellor – The Malaysian Board of Counsellors (Lembaga Kaunselor Malaysia / LKM) lists certified counsellors nationwide who can help with addiction issues.

8Child & Youth Protection

Crickex takes seriously its responsibility to ensure that our platform is not accessed by individuals under the age of 18 years old. The steps we take include:

  • Mandatory age verification at registration – all players are required to confirm that they are 18 years of age or older.
  • KYC Verification – we require a valid government-issued ID (MyKad) to verify a player's identity and age before the first withdrawal is processed.
  • Ongoing monitoring – we monitor suspicious activity that may indicate use by underage individuals.
  • Immediate account closure – if we identify a player as underage, the account will be closed immediately and all deposits refunded.

Parental responsibility: We encourage parents and guardians to install parental control software on shared devices and to ensure that Crickex login credentials are not accessible to underage family members.

9Shared Responsibility – Your Role as a Player

Responsible gambling is a shared responsibility between Crickex and every player. We provide the tools and support, but success depends on your commitment to playing wisely. Here are the responsible gambling principles we recommend to all Crickex Malaysia players:

  • Set a budget before you play – decide how much MYR you are willing to spend for entertainment before opening any game.
  • Don't chase your losses – accept losses as the cost of entertainment, just as you would with a movie ticket or a dinner out.
  • Take regular breaks – avoid playing for extended stretches without a break, especially when watching live sporting events, which can lead to impulsive decisions.
  • Don't gamble when drunk or under stress – emotional instability can lead to poor betting decisions.
  • Use the available limit tools – take the time to set realistic deposit and loss limits based on your monthly income.
  • Gamble for fun, not for money – treat any winnings as a bonus, not an expectation or a necessity.
Smart Tips: Treat your gambling spending like a regular monthly entertainment budget. Most Malaysian players who have a positive experience on Crickex are those who play slots, baccarat, or bet on badminton with a set budget — and know when to walk away.