Important Note: These Terms & Conditions form a legally binding agreement between you ("Player") and Crickex ("Platform"). By registering, logging in, or using any part of the Crickex platform, you automatically agree to comply with all terms stated below. If you do not agree with any part of these terms, please do not register or use the Crickex platform.

1Acceptance of Terms & Conditions

These Terms & Conditions ("Agreement") govern your use of the Crickex platform, accessible via the official Crickex website and all associated subdomains. Crickex provides online betting services including, but not limited to, live Sports Betting, Live Casino, baccarat, slots, e-sports, virtual sports, and badminton.

This agreement takes effect as soon as you complete the account registration process on Crickex. By clicking the "Register" or "I Agree" button during registration, you confirm that you have read, understood, and agreed to be bound by all terms and conditions set out in this document, together with the Crickex Privacy Policy and Responsible Gaming Policy.

Crickex reserves the right to modify, add to, or amend these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the Crickex platform following any amendments constitutes your acceptance of the revised terms.

2Registration & Usage Eligibility

To register and use the Crickex platform, you must meet all of the following eligibility requirements:

  • Be at least 18 years old on the date of registration.
  • Not currently prohibited from using online gambling services in your jurisdiction.
  • Registering an account for personal use only and not on behalf of any third party.
  • Has never had a Crickex account previously closed or suspended due to fraud or a breach of terms.
  • Have full legal capacity to enter into a binding agreement.

Crickex reserves the right to request age and identity verification at any time. If you are unable to verify your eligibility, Crickex may suspend or close your account and withhold any related balance pending the outcome of the investigation.

Warning: Registration or use of the Crickex platform by individuals under the age of 18 is strictly prohibited. Crickex will terminate the account and forfeit any winnings if a player is found to be underage.

3Registration & Account Management

Each user is only permitted to hold one (1) Crickex account only. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts and forfeiture of all balances and winnings without compensation.

3.1 Registration Information

When registering, you are required to provide accurate, complete, and up-to-date information, including your full name, an active Malaysian phone number, a valid email address, and your actual date of birth. Crickex reserves the right to request identity verification documents such as a Malaysian identity card (MyKad) or passport at any stage.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Crickex account password and login credentials. You must not share your login details with anyone. All activity that occurs under your account is your responsibility. If you suspect any unauthorised access, please contact the Crickex support team immediately via live chat.

4Deposits & Payment Methods

All financial transactions on Crickex are conducted in Malaysian Ringgit (MYR). Crickex supports the following popular deposit methods in Malaysia:

Touch 'n Go eWallet GrabPay Boost ShopeePay DuitNow FPX Maybank2u CIMB Clicks

4.1 Deposit Limits

  • Minimum deposit: RM20 per transaction.
  • Maximum daily deposit: RM50,000 (subject to account level).
  • All deposits are processed instantly or within a maximum of 10 minutes.
  • Crickex does not charge any fees for deposit transactions.

4.2 Deposit Security

All deposit transactions on Crickex are protected by 256-bit SSL encryption. Deposited funds are credited directly to your account balance and are immediately available for wagering. Crickex does not store your bank card or e-wallet details — all processing is handled by certified third-party payment providers.

5Withdrawals

Crickex is committed to processing all valid withdrawal requests promptly and efficiently. Withdrawals are made to the same payment method used for the original deposit (return-to-source policy).

5.1 Withdrawal Processing Times

  • E-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay): 5–15 minutes.
  • DuitNow / FPX / Bank Transfer: 30 minutes to 2 hours.
  • Withdrawals requiring additional review: up to 24 business hours.

5.2 Withdrawal Limits

  • Minimum withdrawal: RM50 per transaction.
  • Maximum daily withdrawal: RM100,000 (subject to account VIP level).
  • Crickex does not charge any withdrawal fees for any transaction.

5.3 Withdrawal Conditions

All withdrawals are subject to successful identity verification. Crickex reserves the right to hold withdrawals for up to 5 business days to conduct routine security checks. Withdrawals suspected to be linked to fraud or money laundering will be blocked and reported to the relevant authorities.

6Bonuses, Promotions & Special Offers

Crickex offers a variety of bonuses and promotions to its members. All bonuses are subject to specific terms and rollover requirements. By accepting any bonus, you agree to comply with the applicable terms.

6.1 General Bonus Terms

  • Each bonus may only be claimed once per player unless otherwise stated in the relevant promotion's terms.
  • The welcome bonus is available to new registrations only and cannot be combined with other promotions.
  • Rollover requirements must be met before any withdrawal is permitted.
  • Crickex reserves the right to void any bonus if abuse or fraud is found to have occurred.
  • Bonuses cannot be transferred between accounts or directly converted to cash.

6.2 Rollover Requirements

Each bonus carries its own rollover requirement as specified in its respective promotion terms. For example, a deposit bonus with a 5x rollover means the bonus amount must be wagered five times before a withdrawal can be made. Wagering on different games may contribute at different rates towards the rollover requirement — please refer to the specific promotion terms for full details.

Note: Crickex reserves the right to modify, withdraw or terminate any promotion or bonus offer at any time. Notice will be provided via the platform or your registered email.

7Betting Rules

All betting activity on Crickex must comply with both the general rules and the game-specific rules in place. Detailed rules for each game category can be found in the relevant game help section.

7.1 General Betting Rules

  • All confirmed bets are final and cannot be cancelled.
  • Crickex reserves the right to void or amend bets in the event of a technical error, incorrect data, or exceptional circumstances.
  • In the event of any dispute regarding a betting outcome, Crickex's decision is final.
  • Betting on Malaysian sports events such as Liga Super, Piala Malaysia, BWF badminton matches, and international leagues like the EPL is subject to the applicable betting limits.

7.2 Errors & Technical Disruptions

In the event of a technical disruption during live betting or while a live casino game is in progress, Crickex reserves the right to declare the affected bets void and return the stake to the player's account. This decision is final and binding.

8Prohibited Actions & Restrictions

The following actions are strictly prohibited on the Crickex platform and may result in immediate account closure along with forfeiture of all balances and winnings:

  • Use of automated software, bots, or any third-party tools to place bets or influence game outcomes.
  • Any form of fraud, collusion with other players, or match manipulation.
  • Bonus abuse, including opening multiple accounts to claim bonuses repeatedly.
  • Using another person's account or granting a third party access to your account.
  • Any activity suspected of involving money laundering.
  • Depositing or withdrawing funds on behalf of a third party.
  • Any action that could damage the reputation or business interests of Crickex.
Important Warning: Crickex employs a sophisticated fraud detection system. Any account found to be involved in fraudulent activity will be closed immediately and reported to the relevant authorities.

9Account Closure & Suspension

Crickex reserves the right to close or suspend any account at any time for the following reasons:

  • Breach of any part of these Terms & Conditions.
  • Activity suspected to be fraudulent or dishonest.
  • Player-initiated self-exclusion requests.
  • Failure to verify identity or age when requested.
  • Account inactive for more than 12 consecutive months.

Players may also close their own account at any time by contacting the Crickex support team via live chat or email at support@crickex.plus. Any remaining balance will be returned to the original payment method, subject to all bonus rollover requirements having been met.

10Crickex Liability Limits

The Crickex platform is provided on an "as is" basis, and Crickex makes no guarantees regarding uninterrupted or error-free availability of its services. Crickex shall not be liable for any losses arising from:

  • Technical disruptions, server failures, or internet connectivity issues beyond Crickex's control.
  • Financial losses resulting from bets placed voluntarily by the player.
  • Unauthorised access to your account resulting from your own failure to safeguard your password.
  • Any indirect or consequential losses arising from the use of the Crickex platform.

Crickex's maximum liability to any player is limited to the total amount deposited by that player in the 30 days preceding the claim.

11Privacy Policy & Data Protection

Your use of the Crickex platform is also subject to our Privacy Policy, which forms part of this agreement. Crickex collects and processes your personal data solely for the purposes of managing your account, processing financial transactions, and complying with applicable regulatory requirements.

Your personal information will not be sold, rented or shared with third parties for marketing purposes without your explicit consent. For more details on how we handle your personal data, please refer to our Crickex Privacy Policy in full.

12Responsible Gambling

Crickex takes responsible gambling very seriously. We provide a range of tools to help players manage their gambling activity:

  • Daily / weekly / monthly deposit limits – can be configured via your account settings.
  • Loss limit – limit the amount you can lose within a set period.
  • Cool-off Period – take a break from the platform for 24 hours, 7 days, or 30 days.
  • Self-Exclusion – suspend your account temporarily or permanently.

If you feel that gambling is starting to have a negative impact on your life, please contact our support team or visit the Responsible Gaming page for assistance and relevant support resources in Malaysia.

13Amendments to Terms & Conditions

Crickex reserves the right to amend, update or replace these Terms & Conditions at any time. Any material changes will be announced via a notice on the platform or by email to all registered members at least 7 days before the changes take effect, unless the changes are required immediately for legal or security reasons.

By continuing to use the Crickex platform after the effective date of any amended terms, you are deemed to have accepted and agreed to the updated terms. If you do not agree with any amendment, you have the right to close your account without penalty.

14Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the Crickex support team through the following channels:

  • Live Chat: Available 24/7 directly on the Crickex platform.
  • Email: support@crickex.plus
  • Support languages: Bahasa Melayu & English.

Our support team is available 24 hours a day, 7 days a week, including Malaysian public holidays.