Crickex Privacy Commitment: Crickex takes the privacy of every Malaysian player seriously. We only collect data that is strictly necessary to operate our services and never sell or rent your personal information to any third party for marketing purposes without your consent.

1Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") describes the personal information collection, use, disclosure, and protection practices implemented by Crickex ("we", "platform") with respect to all users who access and use the Crickex online betting platform in Malaysia.

This Privacy Policy applies to all Crickex services, including the official website, mobile application (where available), and all interactions between players and the Crickex support team. By registering a Crickex account or continuing to use our platform, you agree to the terms set out in this Privacy Policy.

This document is written in Bahasa Malaysia for the convenience of our Malaysian players. In the event of any discrepancy between the Bahasa Malaysia version and any translated version, the Bahasa Malaysia version shall prevail.

2Types of Personal Data We Collect

Crickex collects various types of personal information depending on how you interact with our platform. Below are the main categories of data we collect:

Data Category Examples of Information Requirements
Identity Information Full name, date of birth, MyKad/passport number Required
Contact Information Malaysian phone number, email address, residential address Required
Financial Information Payment methods (Touch 'n Go, DuitNow, FPX), transaction history in MYR Required
Usage Data Betting history, games played, active sessions, gaming preferences Automatic
Technical Data IP address, device type, web browser, operating system, general location Automatic
Communication Data Live chat conversation records, support emails, complaints, and feedback Specific circumstances

2.1 Data We Do Not Collect

Crickex never store your full credit/debit card number, passwords in plain text, or your biometric information. All sensitive payment data is processed directly by our certified payment providers via secure connections.

3How We Collect Personal Information

Your personal information is collected through the following methods:

3.1 Information You Provide Directly

  • Account registration – name, email address, Malaysian phone number, date of birth, and password.
  • Identity verification (KYC) – a copy of your MyKad or passport when requested for account verification purposes.
  • Financial transactions – deposit and withdrawal details via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, or Maybank2u/CIMB Clicks.
  • Support communications – information you share when contacting our support team via live chat or email.

3.2 Automatically Collected Information

  • Server log data including IP address, date and time of access, and pages visited.
  • Cookie data and similar tracking technologies (see Section 7).
  • Device information such as phone model, operating system, and language settings.
  • History of gaming and betting activity on the Crickex platform.

4How We Use Your Personal Data

Crickex uses the personal information collected solely for legitimate and necessary purposes. We do not use your data for any other purpose without your consent. The primary purposes for which data is used are as follows:

  • Account management – to create, maintain, and secure your Crickex account.
  • Transaction processing – to securely and accurately process deposits and withdrawals in MYR.
  • Identity verification – to comply with Know Your Customer (KYC) requirements and to prevent fraud and money laundering.
  • Customer support – to provide effective and relevant assistance in Bahasa Malaysia to every player.
  • Platform security – to detect and prevent fraudulent activity, collusion, or the use of multiple accounts.
  • Legal compliance – to fulfil all legal and regulatory obligations applicable to the operation of the online betting platform.
  • Service improvement – analyses aggregated usage patterns to improve the Crickex user experience.
  • Service communications – to send important notifications relating to your account, security, or changes to our terms of service.
Note: Crickex will not send you commercial marketing communications without your prior consent. You may unsubscribe from promotional communications at any time through your account settings.

5Data Sharing & Disclosure to Third Parties

Crickex does not sell, rent, or trade players' personal information to third parties for marketing purposes. However, we may share your personal data in the following limited circumstances:

5.1 Trusted Service Providers

Crickex works with certified third-party service providers who assist us in operating the platform. These include payment processing providers such as FPX gateways, DuitNow, and Malaysian e-wallets, casino game software providers, and technical analytics platforms. All providers are bound by strict confidentiality agreements and may only use your data for specified purposes.

5.2 Legal Authorities

Crickex will disclose personal information to the relevant authorities when required by law, court order, or direction from a legitimate regulatory body . This includes investigations relating to financial crime, fraud, or money laundering.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of Crickex assets, players' personal information may be transferred as part of that transaction. You will be notified in advance by email or via a prominent notice on the platform should this occur.

Crickex Guarantee:

We never sell your data to advertisers, third-party marketing companies, or any external entity without your explicit consent. Your data belongs to you – we are merely its custodian.

6Data Security & Protection Measures

Crickex continually invests in the latest security infrastructure to ensure the personal data of our Malaysian players remains protected at all times. Key security measures we employ include:

  • SSL 256-bit Encryption – all data transmitted between your browser and Crickex servers is encrypted to the highest industry standards, the same as those used by Malaysia's leading banks.
  • Strict access controls – only authorised Crickex staff with a legitimate business need may access players' personal data.
  • Two-factor authentication (2FA) – available for player accounts as an additional layer of security.
  • 24/7 Security Monitoring – our systems are continuously monitored to detect any unusual activity or unauthorised access attempts.
  • Regular security audits – independent security assessments are conducted periodically by third-party experts.
  • Secure data backup – your data is securely backed up and stored across multiple data centres to ensure system resilience.

While we take all reasonable steps to protect your data, no system is perfect. We encourage players to also take precautions such as using strong, unique passwords, not sharing login credentials, and keeping their devices up to date.

7Cookies & Tracking Technologies

Crickex uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies Used

  • Essential Cookies – required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
  • Performance Cookies – collects information on how players use the platform to help us improve our services (data is collected anonymously).
  • Preference Cookies – to save your preferences such as language (Bahasa Malaysia) and gaming preferences.
  • Analytics Cookies – used to understand overall platform usage patterns in aggregate.

7.2 Managing Cookies

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the Crickex platform. For more information on managing cookies, refer to your web browser's help guide.

8Data Retention & Deletion

Crickex retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable law.

  • Active account data – retained for as long as your account remains active and in use.
  • Financial transaction data – retained for a minimum of 7 years for financial and tax regulatory compliance purposes.
  • Closed account data – following account closure, key information is retained for 5 years before being securely deleted.
  • Support communication data – support conversation records are retained for 2 years.
  • Security logs – access and security logs are retained for 12 months.

Once the retention period has ended, your personal data will be securely deleted or anonymised using methods that comply with industry standards.

9Your Privacy Rights as a Crickex Player

As a Crickex player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@crickex.plus.

  • Right of Access – You have the right to request a copy of the personal data we hold about you at any time.
  • Right to Rectification – You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure – You have the right to request deletion of your personal data, subject to any legal retention requirements.
  • Right to Restriction of Processing – You have the right to request that we restrict the processing of your data in certain circumstances.
  • Right to Data Portability – You have the right to receive your personal data in a machine-readable format.
  • Right to Object – You have the right to object to the processing of your data for direct marketing purposes.
  • Right to Withdraw Consent – You may withdraw any consent you have given at any time without affecting the validity of prior processing.

Crickex will process your privacy rights request within 30 working days from the date the request is received. If your request is complex or voluminous, we may require additional time and will notify you accordingly.

10International Data Transfers

As an international online betting platform, Crickex may transfer and store your personal data on servers located outside Malaysia. Such transfers are only carried out where adequate safeguards are in place to ensure your data is protected to a standard equivalent to, or higher than, that required in Malaysia.

The safeguards we apply to international data transfers include binding data transfer agreements with all partners and service providers outside Malaysia, as well as compliance with recognised international data protection standards.

11Children's Privacy

The Crickex platform is intended solely for users aged 18 years and above only. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that data from underage children or minors has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

If you believe that someone under the age of 18 has registered a Crickex account, please contact us immediately at support@crickex.plus so that we may take the appropriate action.

12Privacy Policy Amendments

Crickex reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any material changes via a prominent notice on the Crickex platform or by registered email at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically. Your continued use of the Crickex platform after any amendments are published will be deemed as your acceptance of the updated Privacy Policy.

13Contact Us – Privacy Complaints & Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact the Crickex Privacy Officer through the following channels:

  • Privacy email: support@crickex.plus
  • Live Chat: Available 24/7 directly on the Crickex platform
  • Response time: Within 3 business days for general enquiries; 30 days for formal data rights requests
  • Support language: Malay & English

We are committed to addressing any privacy concerns you may have thoroughly and promptly. The satisfaction and trust of Malaysian players is our top priority at Crickex.